Telephone Sales Techniques Training

• Communication and the Three Main Stages of Communication
• Importance of the Message
• Tone of Voice, Body Language
• Hearing is Not Listening
• Differences Between Seeing and Looking, Hearing and Listening
• Essentials for Impactful Phone Conversations
• Active Listening, Empathetic Listening, Misconceptions
• Perception, Eliminating Perception Differences
• Analysing and Identifying Customer Needs Over the Phone
• Open and Hidden Needs
• Professional Questioning Techniques and Information Gathering Over the Phone
• Expressing Your Voice
• Problems in Using the Phone
• Advantages of Using the Phone
• Mastery of Diction, Voice Control
• The Two Most Influential Factors on People
• Smile, Energy
• When They Call Us, When We Call Them
• Active and Effective Listening Techniques
• Conveying, Receiving Messages, Taking Messages

• Effective Communication Skills: Understand and apply the three main stages of communication, enhancing interactions.
• Message Importance: Recognise the significance of conveying clear and impactful messages.
• Nonverbal Cues: Learn the role of tone and body language in effective communication.
• Active Listening: Differentiate between hearing and listening, and master active and empathetic listening techniques.
• Customer Needs Analysis: Identify and address both explicit and implicit customer needs.
• Professional Questioning: Utilise professional techniques for questioning and information gathering over the phone.
• Perception Management: Understand and bridge perception differences in communication.
• Telephone Communication: Overcome common issues and leverage the advantages of phone communication.
• Voice Control: Master diction and voice control to improve clarity and impact.
• Positive Engagement: Use smiles and energy to enhance communication effectiveness.
• Message Handling: Develop skills for conveying, receiving, and managing messages efficiently.

Course Structure for Telephone Sales Techniques Training

Day 1: Foundations of Effective Telephone Communication

Morning Session:

1. Introduction to Communication:
   • Communication and the Three Main Stages
   • Importance of the Message
2. Tone and Body Language:
   • Tone of Voice, Body Language
   • Hearing is Not Listening
3. Perception in Communication:
   • Differences Between Seeing and Looking, Hearing and Listening
   • Essentials for Impactful Phone Conversations

Afternoon Session:

1. Active Listening Techniques:
   • Active Listening, Empathetic Listening, Misconceptions
   • Perception, Eliminating Perception Differences
2. Customer Needs Analysis:
   • Analysing and Identifying Customer Needs Over the Phone
   • Open and Hidden Needs
3. Professional Questioning Techniques:
   • Professional Questioning Techniques and Information Gathering Over the Phone

Day 2: Advanced Techniques and Practical Application

Morning Session:

1. Expressing Your Voice:
   • Mastery of Diction, Voice Control
   • Problems and Advantages of Using the Phone
2. Influence and Engagement:
   • The Two Most Influential Factors on People
   • Smile, Energy
3. Effective Listening:
   • Active and Effective Listening Techniques

Afternoon Session:

1. Handling Communication Challenges:
   • When They Call Us, When We Call Them
   • Conveying, Receiving Messages, Taking Messages
2. Practical Application:
   • Role-playing and Real-world Scenarios
   • Continuous Feedback and Coaching
3. Review and Wrap-Up:
   • Review of Key Concepts
   • Final Q&A Session
   • Course Evaluation and Feedback

Course Name: Telephone Sales Techniques Training

Duration of Course: 2 Days

Course Location: Live Online

Certificate: At the end of the course, a Telephone Sales Techniques Training Certificate will be given to you after the necessary knowledge measurement evaluations are made.

Certification Criteria

To obtain your Telephone Sales Techniques Training Training Certification, you must demonstrate proficiency in attitude, skills, and content knowledge. Assessment methods include participation, assignment completion, presentation of trainer projects, and supervised training sessions.

Documents: Each participant will receive Telephone Sales Techniques Training Documents.

Weekends

Weekdays

Personalise your educational experience with our Telephone Sales Techniques Training. During two days of live online sessions, you will take part in dynamic discussions, practical exercises, and real-world scenarios. Our training sessions are designed for your specific difficulties and goals, ensuring that the skills you learn may be applied immediately. Continuous feedback and hands-on activities will help you gain confidence and proficiency in telephone sales. Join us to enhance your telephone sales skills, improve customer satisfaction, and drive business growth.