Customer Relationship Management Training
Fostering strong customer relationships is key to achieving lasting success in today’s competitive business landscape. Our Customer Relationship Management Training provides an interactive and practical learning experience over two days. You will gain insights into managing customer interactions, understanding customer …
Overview
Fostering strong customer relationships is key to achieving lasting success in today’s competitive business landscape. Our Customer Relationship Management Training provides an interactive and practical learning experience over two days. You will gain insights into managing customer interactions, understanding customer needs, and implementing effective communication strategies. The course covers essential topics such as empathy in communication, handling critical moments, and creating value for customers. This training is designed to equip you with the skills to build loyalty, enhance customer satisfaction, and drive business growth.
Benefits of Our Customer Relationship Management Training
- Enhanced Customer Loyalty: Build strong, loyal customer relationships that lead to repeat business.
- Improved Communication Skills: Enhance your ability to communicate effectively with customers, leading to better interactions and satisfaction.
- Strategic Advantage: Gain a competitive edge by understanding and meeting customer needs more effectively.
- Increased Retention Rates: Learn strategies to retain existing customers and win back lost ones.
- Positive Brand Image: Improve the overall perception of your company through excellent customer service.
- Effective Problem-Solving: Equip yourself with techniques to handle critical moments and complaints, turning challenges into opportunities.
- Business Growth: Drive business growth by creating value and satisfaction for your customers.
- Professional Development: Develop essential skills that enhance your professional capabilities and career prospects.
- Holistic Approach: Adopt a holistic approach to customer management that integrates communication, behaviour, and strategic analysis.
- Cost Efficiency: Understand and manage the costs associated with customer satisfaction to ensure sustainable business practices.
About Our Trainers
Our trainers bring a wealth of practical experience and industry knowledge in customer relationship management. They are committed to creating an engaging and supportive learning environment, providing personalised coaching to help you integrate concepts into your daily work. Their expertise spans various sectors, ensuring that you receive relevant and actionable insights. Our trainers’ dedication to your success makes this course a valuable opportunity to advance your customer management skills and achieve your professional objectives.
What Will You Learn?
- Concept of Customer and Historical Development of Customer Relations
- Customer Relationship Management
- Creating Value for the Customer
- Customer Interaction and Communication
- Communication Model and Elements
- Empathy in Customer Communication
- Harmony with the Customer
- Subconscious Persuasion and Suggestion Methods for Customers
- Forms of Communication with Customers
- Handling Critical Customer Moments
- Achieving Advanced Customer Harmony
- Using Sensory Acuity and Calibration
- Practical Use of Representational Systems
- Positive Effects of Customer Service on Individuals
- Gaining and Retaining Customers
- Winning Back Lost Customers.
- Handling Customer Complaints
- SWOT Analysis
- Cost of Customer Satisfaction
Learning Outcomes
- Historical Insight: Understand the evolution of customer relationships and their significance in modern business.
- CRM Mastery: Gain proficiency in Customer Relationship Management (CRM) strategies and tools.
- Value Creation: Learn techniques for creating and delivering exceptional value to customers.
- Effective Communication: Develop advanced communication skills, including empathy and understanding.
- Behavioural Impact: Recognise the impact of personal behaviour on customer interactions and business outcomes.
- Critical Moments Handling: Master strategies for managing and turning around critical customer interactions.
- Advanced Harmony: Achieve a high level of harmony and rapport with customers.
- Subconscious Techniques: Utilise subconscious persuasion and suggestion methods effectively.
- Sensory Acuity and Calibration: Apply sensory acuity and calibration techniques to enhance customer interactions.
- Representational Systems: Use representational systems practically in customer service.
- Customer Service Effects: Understand the positive effects of customer service on individuals.
- Customer Retention: Learn methods for gaining, retaining, and winning back customers.
- Complaint Handling: Develop skills to handle and resolve customer complaints efficiently.
- SWOT Analysis: Conduct SWOT analysis to improve customer relationship strategies.
- Cost Management: Understand and manage the cost of customer satisfaction.
Course Structure and Certificate
Day 1: Foundations of Customer Relationship Management
Morning Session (10:30-13:00):
- Introduction to Customer Concepts and Historical Development
- Understanding the evolution of customer relations.
- Key milestones in customer relationship management.
- Customer Relationship Management (CRM) Fundamentals
- Core principles and benefits of CRM.
- Strategic importance of CRM in business.
Afternoon Session (14:00-16:30):
- Creating Value for the Customer
- Techniques for adding value to customer interactions.
- Case studies on successful value creation.
- Customer Interaction and Communication
- Effective communication models and elements.
- Role of empathy in customer interactions.
Day 2: Advanced Techniques and Applications
Morning Session (10:30-13:00):
- Harmony with the Customer
- Achieving and maintaining customer harmony.
- Subconscious persuasion and suggestion methods.
- Handling Critical Customer Moments
- Strategies for managing critical incidents.
- Techniques for maintaining customer satisfaction during crises.
Afternoon Session (14:00-16:30):
- Advanced Customer Harmony and Calibration
- Using sensory acuity and calibration in customer relations.
- Practical use of representational systems.
- Retention and Complaint Management
- Strategies for gaining and retaining customers.
- Methods for winning back lost customers.
- Effective handling of customer complaints.
- SWOT Analysis and Cost of Customer Satisfaction
- Conducting SWOT analysis for customer management.
- Understanding and managing the cost of customer satisfaction.
Course Name: Customer Relationship Management Training
Duration of Course: 2 Days
Course Location: Live Online
Certificate: At the end of the course, a Customer Relationship Management Training Certificate will be given to you after the necessary knowledge measurement evaluations are made.
Certification Criteria
To obtain your Customer Relationship Management Training Certification, you must demonstrate proficiency in attitude, skills, and content knowledge. Assessment methods include participation, assignment completion, presentation of trainer projects, and supervised training sessions.
Documents: Each participant will receive Customer Relationship Management Training Documents.
Personalise Your Learning Journey Today!
This course offers a tailored approach to mastering customer relationship management. Throughout the two days of live online training, you will engage in interactive discussions, real-world scenarios, and hands-on exercises. Our sessions are designed to address your specific challenges and goals, guaranteeing that you can apply what you learn directly to your professional environment. With continuous feedback and practical applications, you'll gain the confidence and skills needed to excel in customer management.
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Course Features
- Lecture 0
- Quiz 0
- Duration 2 days
- Skill level All levels
- Language English
- Students 789
- Certificate Yes
- Assessments Yes